Ao99 Privacy Policy — Your Data Is Safe With Us
Protecting your personal information at ao99 is our top priority. This policy explains what data we collect, how we use it, and how we safeguard your privacy.
Last Updated: January 2026
Data We Collect
When you register or use our services on the ao99 platform, we collect certain necessary information. This is done solely to provide you with a better experience and to keep your account secure. We never collect unnecessary data or anything without your consent. A detailed breakdown of what we collect is provided below.
Account Information
At registration, we collect your name, email address, mobile number, and date of birth. This information is used to verify your identity and keep your account secure. We confirm that you are over 18 and a valid resident of Bangladesh. Account data is always stored in encrypted form and is never sold or shared with third parties.
Device & Browser Information
When you use the ao99 website or app, we automatically collect your device type, operating system, browser name and version, and IP address. This information is used to identify technical issues on the platform and improve the experience for mobile users. Device data cannot be used to directly identify you personally and is used solely for internal analytics and security purposes.
Payment & Financial Information (BDT)
During deposits and withdrawals at ao99, we record your transaction details, payment method used (e.g., bKash, Nagad, Rocket), and transaction amounts (BDT). Full card numbers or bank account details are never stored on our servers — all payment processing is handled directly through secure third-party gateways. Financial transaction history is retained for a defined period in compliance with Bangladesh's financial regulations, and we protect all financial data at the highest level of security.
Usage Data & Activity
We analyze usage data such as which games you played, how long you spent on the site, which pages you visited, and which betting sections you showed interest in. This helps us present content and offers tailored to your preferences. No sensitive personal identity is revealed through usage data. We use this information to continuously improve the platform and create a more relevant experience for users in Bangladesh.
Purpose of Data Use
Ao99 uses your data only for legitimate and transparent purposes. We never sell your data or use it for anything beyond what has been authorized. The primary purposes for which we use your data are outlined clearly below.
Service Operations
Your information is used to create and manage your account, process transactions, manage gaming sessions, and provide customer support. This is essential for delivering our core services and forms part of our contractual obligations.
Security & Verification
We use your information to secure your account and financial transactions. It is essential for identity verification (KYC), fraud detection, and preventing suspicious activity. In compliance with Bangladesh's financial regulations, we are required to verify the identity of every user.
Platform Improvement
We continuously improve ao99 by analyzing user behavior and preferences. Understanding which games are most popular, when the site sees the highest traffic, and where users run into difficulties helps our product team make informed decisions. Our goal is to deliver the best possible experience for users in Bangladesh.
Relevant Communications
We send relevant promotions and offers based on your preferences and activity history. You can opt out of these communications at any time by updating your notification preferences in account settings to manage email or SMS alerts.
Legal Compliance
We retain and process certain data to comply with applicable laws and regulations in Bangladesh. Adhering to tax, financial transaction, and anti-money laundering regulations is a legal obligation. This data may be provided to regulatory authorities when required.
Responsible Gaming Support
By monitoring your gaming behavior, we can identify signs of excessive play and step in with support at the right time. Responsible gaming is a core priority for us, and this initiative is driven entirely by your wellbeing. To learn more, visit our Responsible Gaming View page.
Cookies & Tracking Technologies
Ao99 uses cookies and similar technologies to enhance your browsing experience and ensure the site functions properly. Cookies are small text files stored in your browser or on your device. We use several types of cookies, each with a purpose explained clearly below.
Essential Cookies
These cookies are essential for core site functionality such as maintaining your login session, saving form data, and keeping security features active. The site cannot function properly without them and they cannot be disabled.
Analytics Cookies
Analytics cookies are used to understand how users navigate the site — tracking page visits, session duration, and popular sections. These cookies can be managed according to your preferences.
Preference Cookies
Preference cookies remember your language selection, theme preference, and notification settings, making each visit more personalized and comfortable. They are activated based on your consent.
Security Cookies
Security cookies are used to block suspicious login attempts and automated bot traffic. They keep your account protected from unauthorized access and help prevent fraudulent activity.
How to Manage Your Cookies
You can manage, delete, or block cookies at any time through your browser settings. Note that disabling essential cookies may affect certain key features of the site. Go to the "Cookie Settings" section in Chrome, Firefox, or your preferred browser to set your preferences. We respect every cookie choice you make and impose no obligation on your decisions.
Data Storage, Security & Third-Party Sharing
Data Retention Period
We retain your data for as long as your ao99 account remains active. Even after an account is closed or deactivated, financial transaction records are kept for a defined period as required by Bangladesh law. Data we no longer need is securely deleted or anonymized so that your identity cannot be traced. Our system automatically purges data once its retention period expires. You may request deletion of your data at any time, and we are obligated to fulfill that request within the limits of applicable law.
Data Security Measures
Ao99 protects your data using industry-standard SSL/TLS encryption. Our servers are housed in secure data centers and undergo regular security audits. Our systems automatically flag suspicious login attempts or unusual activity and will secure your account if necessary. Only authorized personnel have access to your data, and they operate under strict confidentiality policies. In the event of a data breach, we will promptly notify affected users and take all necessary steps.
Sharing Data with Third Parties
Ao99 never sells your personal data or shares it with third parties for advertising purposes. However, limited data sharing may be necessary in specific circumstances, which are outlined clearly below.
Minimum necessary information is shared with payment gateway providers, including bKash and Nagad, to process transactions. These providers operate under their own privacy policies and are bound by contractual agreements with us.
We may be required to disclose information to relevant authorities in response to a court order, government investigation, or applicable law in Bangladesh. In such cases, we comply strictly with legal process and provide only the minimum information required.
Limited data may be shared under contract with selected partners for cloud hosting, cybersecurity, and technical services. These partners are bound by confidentiality agreements with us and are not permitted to use your data for their own purposes.
Your Rights & Controls
At ao99, you have full control over your data. We believe users own their personal information and should have the power to manage it. Your key rights are outlined in detail below.
Right to Access Data
You can request to know what information we hold about you at any time. Log in to your account and visit the Profile section to view a summary of your personal data. For a full data report, contact our support team and we will respond within 15 business days.
Right to Rectification
If any information stored in your account is incorrect or out of date, you can have it corrected. Your name, email, and mobile number can be updated directly from the Profile page. For more significant changes, our verification process will apply and we will assist you promptly.
Right to Delete Data
You can request that your account and associated data be deleted. Any data we are legally required to retain will be kept for the specified period, but everything else will be permanently removed. Please note that once your account is deleted, the data cannot be recovered, so make sure you are certain before submitting your request.
Right to Data Portability
You can request a download of your data in a commonly readable format. We can provide a summary of your account information, transaction history, and gaming activity. This feature puts you in full control of your data and reflects our commitment to transparency.
Right to Object to Processing
You have the right to object to the processing of your data for specific purposes, particularly for marketing and promotional communications. Once you raise an objection, we will stop that processing as quickly as possible. However, processing may continue where it is necessary for core service operations or legal obligations.
Opt Out of Marketing
You can unsubscribe from our marketing emails or SMS messages at any time. Every marketing message includes an unsubscribe link, and you can also turn off notifications from your account settings. Even after opting out, you will continue to receive important account-related messages that are part of the service.
How to Exercise Your Rights
To exercise any of the rights listed above, please contact ao99's support team. After verifying your identity, we will respond to your request as quickly as possible and no later than 30 business days. If there is a valid reason to decline your request, we will explain it clearly and do our best to offer an alternative solution. To get in touch with us, FAQ Visit this page for quick answers to common issues.
Protection of Minors' Privacy
No Membership for Under 18s
Ao99 is a platform strictly for adults aged 18 and above. We do not knowingly collect personal information from minors or approve their registration. Age verification is mandatory at the point of registration, and any false information provided will result in a permanent account ban. If we discover that a minor has created an account, it will be closed immediately and all associated data will be deleted. If a parent or guardian suspects their child is using ao99, please contact us right away and we will act promptly.
Policy Changes & Updates
Ao99 may update this Privacy Policy from time to time to reflect changes in technology, applicable laws, or our services. If any significant changes are made, we will notify you in advance by email or on-site notification. Continued use of the site after any update constitutes acceptance of the revised policy. Each version will clearly display its effective date, and previous versions are available upon request.
Advance Notice
You will be notified by email at least 7 days before any significant changes take effect. Minor updates such as typo fixes or language clarifications may be applied immediately without prior notice. A notification banner at the top of the site will also be used to inform you of recent changes.
Version History
Every version of this policy will clearly state the date it was last updated. You may request a copy of any previous version and we are obliged to provide it. This ensures you always have accurate information about our policies.
Your Consent
The first time you log in after a policy update, you will be asked to review the new policy. If you do not accept the updated policy, we advise you to discontinue use of the service. We always want you to use ao99 fully informed and of your own free will.
Your Privacy Is Our Responsibility
Your data is completely secure at ao99. We are committed to protecting your privacy with full transparency, integrity, and accountability. Join ao99 today and enjoy Bangladesh's most trusted gaming platform. If you have any questions, visit our FAQ page or go ahead and register to get started.